Pre-Sale

What materials are your dolls made of?

All the lifesize realistic sex dolls exist in the market are made of TPE and silicone. Irealdoll has both of them here.

Do sex dolls have any toxic materials or chemicals?

No. We examine all the sex dolls before we sell them on our store. All the sex dolls you see here obtain all the required certificates, reports, FDA and prove they are safe for use.

What is the type of currency on your store?

Our store can show many currencies, and will charge in US dollars. 

I’m not sure which sex doll to choose, Can you help?

Need help finding the perfect fit? Just contact us, then we recommend the best one for you.

100% satisfaction guarantee? For real?

If you don’t love your product, we’ll take it back within 30 days! All of our products are carefully inspected for quality. Please see our return and refund policy for further details.

Shipping

Do you offer worldwide shipping?

Yes, we do. However, it is essential to confirm whether your country allows sex doll/ tools importation. Our shipping procedures involve DHL, FedEx, or UPS services based on your location. With our safe packaging options, you will always find your product intact.

For more details on our shipping procedures, you can check on https://irealdoll.com/pages/shipping. Also, you can reach us on info@irealdoll.com for further questions.

How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page. Our sex dolls will cost free shipping normally.

Do I need to pay taxes?

We are a dedicated company providing transparent services. On this, we guarantee no hidden fees. irealdoll takes care of all clearance charges. We include including all Customs Duties and Taxes charges on the total price you pay on your sex doll order.

When and how will I get my product tracking number?

As soon as we release your product for shipping, we will send you an email notification with details. With the code, you can track your product here. Reach us whenever you face any difficulty.

What is the estimated delivery time?

irealdoll only takes 1-5 days to get ready for your product and 5-12days to send it to you. It is only under custom order selections that your product may take longer, depending on the options you chose.

Payment

What are the payment options?

We allow global payment services, which include Credit cards, PayPal and Bank transfer. if you have payment problem, just contact us, we will figure out for you.

How secure is my personal information?

At irealdoll, we high prioritize your payment security. For that reason, use the most secure payment strategies, the anti-fraud (SSL encrypted) technology. This approach enables us to keep confidential all your payment details. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

How do I use my coupon or promo code?

If you get lucky, to land a promo-code, you can use it to settle part of your payment. Usually, we cut off a percentage of your total order amount. You can type this code or copy-paste it into the Coupon Code box and Apply Coupon. This step will revise your total amount for products in your cart.

Note: The Coupon Code box will be available on both the Checkout and Cart pages.

Order

How do I place my order?

1 Browse through our broad sex doll category listings and select your best model

2 Go through the doll’s feature descriptions then scroll down to apply the custom options

3 Click the ‘ADD TO CART’ button. A pop-up notification will appear with a ‘View Cart’ button confirming the addition.

4 Click the ‘View Cart’ button to view and to update your cart. Here you will need to select the quantity of the item and a promotion code for a discount. Click on ‘+’ sign when adding quantity and ‘-‘ to reduce.

5 Next, click on the ‘Proceed to checkout’ button. A new page will open that you will need to fill in your billing details; your name, address, contact details, preferred payment mode, then you can agree to the Terms and Conditions.

6 Once through with step 5, you can proceed to place your order. By clicking the ‘Place Order’ button, you will receive a notification verifying your order placement.

Points to note

All our payment options are highly secure – we employ the anti-fraud (SSL encrypted) technology in this. Also, upon clicking the ‘place order’ button, depending on your payment selection, you will be directed to sign in to your money accounts and confirm the payments.

Irealdoll accept payments from PayPal, credit card, and direct bank transfer.

What follows after placing my order on irealdoll?

Once you have successfully placed your order, a confirmation email will be sent to you within the next 12 hours.1. Once you have successfully placed your order, a confirmation email will be sent to you within the next 12 hours. Your doll will be arriving in one or two depending on your location and the sex doll type you are choosing. The custom type takes longer. The shipping arrangement of manufacturing takes between 1-5 business days, then sending the package to your doorstep, between 5 -12 days. After the 1-5 days of shipping arrangement, we will notify you when the shipping starts. On this, we will provide you with product tracking details involving DHL, UPS, or FedEx shipping services. Our support team will be standby to help you with any information regarding your order – feel free to reach us at any moment.

I changed my mind, can I cancel or modify my order?

When you place an order, you have 24 hours to contact our support to request a cancellation or modification.
After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

Order cancellation

We allow order withdrawals within the next 48-hours of order successful placement. Beyond the hours, all order requests are always ready for shipping, and we do not allow cancellation.

Our refund conditions before the 48-hours are as follows.

Requests within 24 hours attract a full refundWithin 48 hours you get 80% refund

NOTE

We do not allow order withdrawals on custom products.

To make your order cancellation request, contact us at info@irealdoll.com. However, you must keep in mind the terms and conditions of this.

I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts. 
Can’t find it? No panic, just contact us and one our support team will help you!

I’m so excited to receive my order! How do I check my order status?

Just enter your order information on the Track Order page to track your order status.

When will my card be charged?

Just after your order has been successfully placed.

I never received my package, what should I do?

If your item has not arrived within 30 days please contact our support team. 

Custom Sex Dolls

How long until I get my custom sex doll?

Generally, a custom doll may take longer to reach you but not more than 15 days. Our manufacturing process takes between 1 and 5 business days. Then with the shipping, between 5 and 12 days. The number of customization options you have chosen for your doll on order plus your location will determine how long it takes to reach you.

Few options and nearer places will mean fast delivery and vice versa. You can, however, keep track of your product here and contact us if there are any unusual delays.

What choices do I have in custom sex doll models?

Our sex dolls are highly customizable. Some of the features you can make a difference on include;

1 Standing Feet: stand or natural

2 Pubic Hair: With and without

3 Vagina: Fixed or replaceable 4 Nipple color: Pink, brown, or natural

5 Eye color: White, natural, black or brown

Are custom dolls more expensive?

The sex doll’s price will depend on other various factors customization options included. The choices you make, therefore, for your custom doll will determine the final price. However, our irealdoll collection maintains fair and affordable prices for all our product consumers.