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Return Policy

Cancellation

We allow order withdrawals within the next 48-hours of order successful placement. Beyond the hours, all order requests are always ready for shipping, and we do not allow cancellation.

Our refund conditions before the 48-hours are as follows.

Requests within 24 hours attract a full refund within 48 hours you get 80% refund

NOTE

We do not allow order withdrawals on custom products.

To make your order cancellation request, contact us at info@irealdoll.com. However, you must keep in mind the terms and conditions of this.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at debby@irealdoll.com.

Please contact our Customer service at debby@irealdoll.com to get the return address.